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This service allows real estate owners and tenants to renew the collective housing license for individuals, and to enhance the continuity and quality of housing.

This service involves receiving inquiries from beneficiaries regarding one of the municipal sector's services sent through available channels (application/municipality portal or call center) and responding to them by the relevant authority in the ministry, with the possibility of enhancing it by consulting the ministry's agency or the customer service department of the relevant secretariat.