Service Level Agreement

Service level agreement

The Ministry of Municipal, Rural Affairs and Housing affirms its keenness to achieve customer satisfaction by making available the Ministry's external portal services and Digital services at all times as a maximum for them. We present here a list of the external portal services and electronic services that have achieved compliance with these standards, along with the maximum time for providing the service, noting that this time does not include completing deficiencies in the event that the customer does not provide all the required information, nor does it include the time spent processing transactions by a third party such as parties other government agencies, if the nature of the transactions so requires. All electronic services will be added successively to this list.

Help and support

The portal includes a help section, where you can communicate through the following mail for support regarding the electronic portal through w.media@momrah.gov.sa, as well as the complaints and inquiries link through the link

Privacy and confidentiality of information

The Ministry of Municipal, Rural Affairs and Housing portal puts the confidentiality of the information of its users and visitors at the top of the list of priorities, and the portal management makes every effort to provide high-quality services to all beneficiaries through the privacy policy.

Providing mechanisms for communication and participation

The management of the portal is committed to interacting and responding to requests for inquiries received through the contact us page

digital service standards

• Readiness rate 99.95%
•  Malfunctions that may be reported in the year 60 minutes
•  Malfunctions that may be reported per month 5 minutes

levels of digital service delivery