' fill='white' opacity='0.848'/></svg>)
Visitors answered "How useful is the information on the page" on the website pages
* To view the quarterly reports of ratings and comments received from users on the Balady portal, click here
Top rated content
1
Issuance of a commercial activity license
312 reviews
2
Renewal of a commercial activity license
183 reviews
3
Amendment of a commercial activity license
178 reviews
4
Transfer of ownership of a commercial activity license
152 reviews
5
QR code printing service
115 reviews
Lowest rated content
1
Cancellation of a commercial activity license
111 reviews
2
Multiple renewal service
102 reviews
3
Building permit issuance service
97 reviews
4
Professional licensing service
92 reviews
5
Health certificates
89 reviews
2537 total responses from visitors
Yes, the page was helpful - 82% (2079)
No, the page was not helpful - 18% (458)
Responses of visitors who said yes
I found the page useful and clear
46%
(961) votes
I was able to access the information easily
24%
(504) votes
The wording of the content is elaborate on this page
13%
(267) votes
Navigating the page is convenient and easy
9.5%
(198) votes
Another reason
7%
(149) votes
The responses of visitors who said no
The content is incomprehensible
22%
(102) votes
I could not find the information to be obtained
20%
(91) votes
I encountered a technical problem
13.5%
(62) votes
I found this page difficult to read
8%
(36) votes
Another reason
36%
(167) votes
* Visitors can choose two responses
Services evaluation
Top rated services
January 2022
1
Construction licenses service
4.2
2
Commercial licenses service
3.8
3
Beneficiary complaint
4.1
4
Cities Service Providers Classification Service
4.2
5
Group housing service for individuals
3.9
Top rated services
February 2022
1
Construction licenses service
4.2
2
Commercial licenses service
3.7
3
Beneficiary complaint
4.1
4
Group housing service for individuals
4.2
5
Health certificates service
3.9
Top rated services
March 2022
1
Construction licenses service
4.5
2
Commercial licenses service
3.9
3
Beneficiary complaint
4.0
4
Cities Service Providers Classification Service
4.2
5
Health certificates service
4.1
Top rated services
April 2022
1
Construction licenses service
4.5
2
Commercial licenses service
4.2
3
Beneficiary complaint
4.0
4
Excavation platform track
4.2
5
Cities Service Providers Classification Service
4.1
Top rated services
May 2022
1
Construction licenses service
4.5
2
Commercial licenses service
4.2
3
Beneficiary complaint
4.0
4
Cities Service Providers Classification Service
4.2
5
Excavation platform track
4.1
Top rated services
June 2022
1
Construction licenses service
4.5
2
Commercial licenses service
4.2
3
Cities Service Providers Classification Service
4.0
4
Health certificates service
4.2
5
Excavation platform track
4.1
Top rated services
July 2022
1
Construction licenses service
4.5
2
Commercial licenses service
3.9
3
Excavation platform track
4.0
4
Cities Service Providers Classification Service
4.2
5
Health certificates service
4.1
Top rated services
August 2022
1
Construction licenses service
4.5
2
Commercial licenses service
3.9
3
Excavation platform track
4.0
4
Health certificates service
4.2
5
Cities Service Providers Classification Service
4.1
Top rated services
September 2022
1
Construction licenses service
4.5
2
Commercial licenses service
3.9
3
Unified Oversight Platform (Compliant)
4.0
4
Customer voice
4.2
5
Investment opportunities service
4.1
Top rated services
October 2022
1
Construction licenses service
4.5
2
Commercial licenses service
3.9
3
Unified Oversight Platform (Compliant)
4.0
4
Investment opportunities service
4.2
5
Customer voice
4.1
Top rated services
November 2022
1
Construction licenses service
4.5
2
Commercial licenses service
3.9
3
Unified Oversight Platform (Compliant)
4.0
4
Investment opportunities service
4.2
5
Customer voice
4.1
Top rated services
December 2022
1
Construction licenses service
4.5
2
Commercial licenses service
4.2
3
Unified Oversight Platform (Compliant)
4.0
4
Investment opportunities service
4.2
5
Customer voice
4.1
Lowest rated services
January 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
February 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
March 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
April 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
May 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
June 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
July 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
August 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
September 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
October 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Lowest rated services
November 2022
1
Mobile shop services
3.2
2
Electronic municipal authorization service
3.1
3
Service honoring the dead
2.8
4
My beneficiary complaint 940
2.6
5
Customer voice
2.3
Lowest rated services
December 2022
1
Mobile shop services
3.3
2
Electronic municipal authorization service
3.3
3
Service honoring the dead
3.2
4
My beneficiary complaint 940
3.2
5
Electronic appointment service
3.1
Top rated services
January 2023
1
Commercial licenses service
4.7
2
Construction licenses service
4.4
3
Unified Oversight Platform (Compliant)
3.9
4
Investment opportunities service
4.2
5
Customer voice
3.8
Lowest rated services
January 2023
1
community oversight
3.7
2
Optical Distortion Service
3.7
3
Service honoring the dead
3.6
4
Mobile shop service
3.5
5
Electronic appointment service
3.5
Statistics of complaints received
* To view the quarterly reports of complaints received on the Balady portal, click here
January 2022
Commercial licenses service
complaints received
100%
(4158) complaints
Complaints resolved
99.9%
(4154) complaints
Construction licenses service
complaints received
100%
(3718) complaints
Complaints resolved
100%
(3718) complaints
Beneficiary complaint
complaints received
100%
(952) complaints
Complaints resolved
98%
(931) complaints
My country
complaints received
100%
(470) complaints
Complaints resolved
100%
(470) complaints
Cities Service Providers Classification Service
complaints received
100%
(291) a complaint
Complaints resolved
100%
(291) a complaint
QR code
complaints received
100%
(183) a complaint
Complaints resolved
100%
(183) a complaint
Health certificates service
complaints received
100%
(151) a complaint
Complaints resolved
100%
(151) a complaint
940 - service
complaints received
100%
(195) a complaint
Complaints resolved
100%
(195) a complaint
Optical Distortion Service
complaints received
100%
(137) a complaint
Complaints resolved
100%
(137) a complaint
Community participation
complaints received
100%
(133) a complaint
Complaints resolved
100%
(133) a complaint
February 2022
Construction licenses service
complaints received
100%
(4181) complaints
Complaints resolved
100%
(4181) complaints
Commercial licenses service
complaints received
100%
(3214) complaints
Complaints resolved
99.9%
(3212) complaints
Beneficiary complaint
complaints received
100%
(1137) complaints
Complaints resolved
83%
(943) complaints
Cities Service Providers Classification Service
complaints received
100%
(260) complaints
Complaints resolved
100%
(260) complaints
Health certificates service
complaints received
100%
(192) a complaint
Complaints resolved
100%
(192) a complaint
Optical Distortion Service
complaints received
100%
(132) a complaint
Complaints resolved
100%
(132) a complaint
Investment opportunities service
complaints received
100%
(130) complaints
Complaints resolved
100%
(130) complaints
Community participation
complaints received
100%
(119) a complaint
Complaints resolved
100%
(119) a complaint
Group housing service for individuals
complaints received
100%
(117) a complaint
Complaints resolved
100%
(117) a complaint
QR code
complaints received
100%
(88) a complaint
Complaints resolved
100%
(88) a complaint
March 2022
Construction licenses service
complaints received
100%
(4378) complaints
Complaints resolved
99.9%
(4377) complaints
Commercial licenses service
complaints received
100%
(3775) complaints
Complaints resolved
99.4%
(3755) complaints
Beneficiary complaint
complaints received
100%
(1187) complaints
Complaints resolved
74.5%
(885) complaints
Cities Service Providers Classification Service
complaints received
100%
(420) complaints
Complaints resolved
100%
(420) complaints
Community participation
complaints received
100%
(417) a complaint
Complaints resolved
100%
(417) a complaint
Excavation platform track
complaints received
100%
(319) complaints
Complaints resolved
100%
(319) complaints
Health certificates service
complaints received
100%
(305) complaints
Complaints resolved
100%
(305) complaints
Investment opportunities service
complaints received
100%
(168) a complaint
Complaints resolved
100%
(168) a complaint
940 - service
complaints received
100%
(120) complaints
Complaints resolved
99.2%
(119) a complaint
Optical Distortion Service
complaints received
100%
(101) a complaint
Complaints resolved
99%
(100) complaints
April 2022
Construction licenses service
complaints received
100%
(3381) complaints
Complaints resolved
99.9%
(3377) complaints
Commercial licenses service
complaints received
100%
(3184) complaints
Complaints resolved
98.9%
(3149) complaints
Beneficiary complaint
complaints received
100%
(1213) complaints
Complaints resolved
78.5%
(953) complaints
Excavation platform track
complaints received
100%
(502) complaints
Complaints resolved
99.8%
(501) complaints
Cities Service Providers Classification Service
complaints received
100%
(263) a complaint
Complaints resolved
100%
(263) a complaint
Health certificates service
complaints received
100%
(150) complaints
Complaints resolved
100%
(150) complaints
Optical Distortion Service
complaints received
100%
(136) a complaint
Complaints resolved
100%
(136) a complaint
Investment opportunities service
complaints received
100%
(129) a complaint
Complaints resolved
100%
(129) a complaint
940 - service
complaints received
100%
(104) a complaint
Complaints resolved
99%
(103) a complaint
QR code
complaints received
100%
(62) a complaint
Complaints resolved
100%
(62) a complaint
May 2022
Construction licenses service
complaints received
100%
(4601) complaints
Complaints resolved
99.8%
(4591) complaints
Commercial licenses service
complaints received
100%
(3960) complaints
Complaints resolved
99.3%
(3933) complaints
Beneficiary complaint
complaints received
100%
(1267) complaints
Complaints resolved
70.5%
(893) complaints
Excavation platform track
complaints received
100%
(418) a complaint
Complaints resolved
100%
(418) a complaint
Cities Service Providers Classification Service
complaints received
100%
(350) complaints
Complaints resolved
100%
(350) complaints
Health certificates service
complaints received
100%
(197) a complaint
Complaints resolved
98.9%
(195) a complaint
Optical Distortion Service
complaints received
100%
(195) a complaint
Complaints resolved
98.9%
(193) a complaint
Community participation
complaints received
100%
(129) a complaint
Complaints resolved
100%
(129) a complaint
Investment opportunities service
complaints received
100%
(110) Complaint
Complaints resolved
100%
(110) Complaint
940 - service
complaints received
100%
(81) a complaint
Complaints resolved
100%
(81) a complaint
June 2022
Construction licenses service
complaints received
100%
(5763) complaints
Complaints resolved
99.7%
(5749) complaints
Commercial licenses service
complaints received
100%
(5541) complaints
Complaints resolved
99.6%
(5519) complaints
My beneficiary complaint 940
complaints received
100%
(1277) complaints
Complaints resolved
64.6%
(826) complaints
Excavation platform track
complaints received
100%
(517) a complaint
Complaints resolved
99.8%
(516) complaints
Cities Service Providers Classification Service
complaints received
100%
(436) complaints
Complaints resolved
100%
(436) complaints
Health certificates service
complaints received
100%
(433) complaints
Complaints resolved
100%
(433) complaints
Beneficiary complaint
complaints received
100%
(407) a complaint
Complaints resolved
61.6%
(251) Complaint
Optical Distortion Service
complaints received
100%
(251) Complaint
Complaints resolved
100%
(251) Complaint
QR code
complaints received
100%
(248) a complaint
Complaints resolved
100%
(248) a complaint
Merger and Retail Service
complaints received
100%
(124) a complaint
Complaints resolved
100%
(124) a complaint
July 2022
Accommodation facilities service
complaints received
100%
(37) a complaint
Complaints resolved
100%
(37) a complaint
Construction licenses service
complaints received
100%
(3466) complaints
Complaints resolved
99.6%
(3455) complaints
Commercial licenses service
complaints received
100%
(2960) complaints
Complaints resolved
99.6%
(2951) complaint
compliance
complaints received
100%
(14) a complaint
Complaints resolved
100%
(14) a complaint
Cities Service Providers Classification Service
complaints received
100%
(265) a complaint
Complaints resolved
100%
(265) a complaint
940 - service
complaints received
100%
(9) a complaint
Complaints resolved
100%
(9) a complaint
940 - Municipal Service Request
complaints received
100%
(1) Complaint
Complaints resolved
100%
(1) Complaint
Beneficiary complaint
complaints received
100%
(27) a complaint
Complaints resolved
85%
(23) a complaint
My beneficiary complaint 940
complaints received
100%
(1489) complaints
Complaints resolved
65.4%
(974) complaints
My platform beneficiary complaint
complaints received
100%
(57) a complaint
Complaints resolved
98%
(56) a complaint
August 2022
Construction licenses service
complaints received
100%
(4404) complaints
Complaints resolved
99.5%
(4385) complaints
Commercial licenses service
complaints received
100%
(3034) complaints
Complaints resolved
99%
(3007) complaints
My beneficiary complaint 940
complaints received
100%
(1475) complaints
Complaints resolved
52.6%
(777) complaints
Excavation platform track
complaints received
100%
(882) complaints
Complaints resolved
99.8%
(881) complaints
Cities Service Providers Classification Service
complaints received
100%
(427) a complaint
Complaints resolved
99.7%
(426) complaints
Optical Distortion Service
complaints received
100%
(307) a complaint
Complaints resolved
98.4%
(302) complaints
Health certificates service
complaints received
100%
(302) complaints
Complaints resolved
100%
(302) complaints
Investment opportunities service
complaints received
100%
(261) a complaint
Complaints resolved
100%
(261) a complaint
Unified Oversight Platform (Compliant)
complaints received
100%
(132) a complaint
Complaints resolved
100%
(132) a complaint
QR code
complaints received
100%
(127) a complaint
Complaints resolved
99.2%
(126) a complaint
September 2022
Accommodation facilities service
complaints received
100%
(42) a complaint
Complaints resolved
100%
(42) a complaint
Construction licenses service
complaints received
100%
(3219) complaints
Complaints resolved
99.6%
(3206) complaints
Commercial licenses service
complaints received
100%
(2024) Complaint
Complaints resolved
99.2%
(2008) complaint
compliance
complaints received
100%
(102) a complaint
Complaints resolved
99%
(101) a complaint
Cities Service Providers Classification Service
complaints received
100%
(339) complaints
Complaints resolved
100%
(339) complaints
Craft licensing services
complaints received
100%
(26) Complaint
Complaints resolved
80.7%
(21) Complaint
Beneficiary complaint
complaints received
100%
(30) Complaint
Complaints resolved
56.6%
(17) a complaint
My beneficiary complaint 940
complaints received
100%
(1006) complaints
Complaints resolved
41.7%
(420) complaints
My platform beneficiary complaint
complaints received
100%
(45) a complaint
Complaints resolved
91%
(41) a complaint
Excavation platform track
complaints received
100%
(575) complaints
Complaints resolved
99.3%
(571) complaints
October 2022
Construction licenses service
complaints received
100%
(3715) complaints
Complaints resolved
99.2%
(3688) complaints
Commercial licenses service
complaints received
100%
(2410) complaints
Complaints resolved
99.2%
(2393) complaints
Unified Oversight Platform (Compliant)
complaints received
100%
(1938) Complaint
Complaints resolved
99.9%
(1936) Complaint
My beneficiary complaint 940
complaints received
100%
(1055) complaints
Complaints resolved
31.6%
(334) complaints
Excavation platform track
complaints received
100%
(488) complaints
Complaints resolved
99.8%
(487) a complaint
Investment opportunities service
complaints received
100%
(400) complaints
Complaints resolved
100%
(400) complaints
Optical Distortion Service
complaints received
100%
(246) Complaint
Complaints resolved
95.9%
(236) Complaint
compliance
complaints received
100%
(204) Complaint
Complaints resolved
99%
(202) Complaint
Health certificates service
complaints received
100%
(195) a complaint
Complaints resolved
99.4%
(194) a complaint
Cities Service Providers Classification Service
complaints received
100%
(190) a complaint
Complaints resolved
100%
(190) a complaint
November 2022
Accommodation facilities service
complaints received
100%
(71) a complaint
Complaints resolved
100%
(71) a complaint
Construction licenses service
complaints received
100%
(2879) complaints
Complaints resolved
98.9%
(2848) complaints
Commercial licenses service
complaints received
100%
(2478) complaints
Complaints resolved
98.6%
(2444) complaints
compliance
complaints received
100%
(317) complaints
Complaints resolved
100%
(317) complaints
Cities Service Providers Classification Service
complaints received
100%
(164) a complaint
Complaints resolved
100%
(164) a complaint
Craft licensing services
complaints received
100%
(9) a complaint
Complaints resolved
55.5%
(9) a complaint
Beneficiary complaint
complaints received
100%
(33) a complaint
Complaints resolved
75.7%
(25) Complaint
My beneficiary complaint 940
complaints received
100%
(694) complaints
Complaints resolved
23.3%
(162) a complaint
My platform beneficiary complaint
complaints received
100%
(76) a complaint
Complaints resolved
89.4%
(68) a complaint
Excavation platform track
complaints received
100%
(3519) complaints
Complaints resolved
99.7%
(3510) complaints
December 2022
Construction licenses service
complaints received
100%
(2544) complaints
Complaints resolved
97.4%
(2478) complaints
Commercial licenses service
complaints received
100%
(2364) complaints
Complaints resolved
8984%
(2317) complaints
Unified Oversight Platform (Compliant)
complaints received
100%
(1879) Complaint
Complaints resolved
98.7%
(1856) Complaint
Customer voice
complaints received
100%
(756) complaints
Complaints resolved
78.3%
(592) complaints
My beneficiary complaint 940
complaints received
100%
(723) complaints
Complaints resolved
9.9%
(72) a complaint
Excavation platform track
complaints received
100%
(426) complaints
Complaints resolved
95%
(405) a complaint
Investment opportunities service
complaints received
100%
(375) complaints
Complaints resolved
100%
(375) complaints
compliance
complaints received
100%
(341) complaints
Complaints resolved
98.5%
(336) complaints
Cities Service Providers Classification Service
complaints received
100%
(212) Complaint
Complaints resolved
98.5%
(209) a complaint
Health certificates service
complaints received
100%
(173) a complaint
Complaints resolved
96.5%
(167) a complaint
January 2023
Accommodation facilities service
complaints received
100%
(134) a complaint
Complaints resolved
93%
(125) complaints
My country
complaints received
100%
(278) a complaint
Complaints resolved
99.6%
(277) a complaint
my page
complaints received
100%
(104) a complaint
Complaints resolved
89.4%
(93) a complaint
powers system
complaints received
100%
(71) a complaint
Complaints resolved
91.5%
(65) a complaint
Construction licenses service
complaints received
100%
(3100) complaints
Complaints resolved
94.2%
(2919) complaints
Change requests
complaints received
100%
(9) a complaint
Complaints resolved
89%
(8) Complaint
Commercial licenses service
complaints received
100%
(2850) complaints
Complaints resolved
96%
(2734) complaints
compliance
complaints received
100%
(315) Complaint
Complaints resolved
99%
(312) complaints
Cities Service Providers Classification Service
complaints received
100%
(124) a complaint
Complaints resolved
97.6%
(121) a complaint
Contractors portal
complaints received
100%
(18) a complaint
Complaints resolved
77.8%
(14) a complaint
User satisfaction feedback
January 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
8%
Satisfied
1%
neutral
89%
Dissatisfied
1%
Not completely satisfied
1%
February 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
8%
Satisfied
1%
neutral
89%
Dissatisfied
0.16%
Not completely satisfied
2%
March 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
8%
Satisfied
1%
neutral
89%
Dissatisfied
1%
Not completely satisfied
1%
April 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
9%
Satisfied
1%
neutral
87%
Dissatisfied
1%
Not completely satisfied
2%
May 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
9%
Satisfied
1%
neutral
87%
Dissatisfied
1%
Not completely satisfied
2%
June 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
9%
Satisfied
1%
neutral
87%
Dissatisfied
1%
Not completely satisfied
2%
July 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
8%
Satisfied
1%
neutral
88%
Dissatisfied
1%
Not completely satisfied
2%
August 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
8%
Satisfied
1%
neutral
88%
Dissatisfied
1%
Not completely satisfied
2%
September 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
7%
Satisfied
1%
neutral
88%
Dissatisfied
1%
Not completely satisfied
3%
October 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
6%
Satisfied
1%
neutral
90%
Dissatisfied
1%
Not completely satisfied
2%
November 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
8%
Satisfied
0.6%
neutral
90%
Dissatisfied
0.4%
Not completely satisfied
2%
December 2022
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
9%
Satisfied
1%
neutral
87%
Dissatisfied
1%
Not completely satisfied
2%
January 2023
How satisfied are you with the quality of the closure?
Visitor answers
Completely satisfied
9%
Satisfied
1%
neutral
88%
Dissatisfied
0%
Not completely satisfied
2%
