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This service involves receiving inquiries from beneficiaries regarding one of the municipal sector's services sent through available channels (application/municipality portal or call center) and responding to them by the relevant authority in the ministry, with the possibility of enhancing it by consulting the ministry's agency or the customer service department of the relevant secretariat.

This service allows beneficiaries to request a new municipal service in the secretariats and municipalities through available application channels. Municipal service requests aim to provide a new service to the beneficiary to help improve their quality of life and serve them in the required and correct manner for a group of specific classifications.

A service that enables the beneficiary to submit his objection to the municipal fines imposed on him during the monitoring visits during the regular objection period.

a service that appears to the beneficiary on balady portal within the health certificate services and without need to log on, showing the data and status of the health certificate request in terms of different search inputs such as the application number or the type and number of the ID and others.

Enabling the beneficiary to book an electronic appointment to visit the Municipality / Municipalities, and there must be a pre-confirmed appointment to attend to complete municipal transactions. The employee can book an appointment for the beneficiary in some special cases to complete his transaction. Transactions can be completed without the need to visit the beneficiary, as the competent employee communicates with the applicant by phone and solves the problem - if possible - or confirms attendance.