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This service enables beneficiaries to inquire about administrative communication transactions in the ministry's correspondence system and the secretariats affiliated with the ministry through integration with the central administrative communication system in the ministry (correspondence).

This service allows the client to submit a note (report) for processing by the relevant authority in the municipal sector, according to specific classifications.

This service involves receiving inquiries from beneficiaries regarding one of the municipal sector's services sent through available channels (application/municipality portal or call center) and responding to them by the relevant authority in the ministry, with the possibility of enhancing it by consulting the ministry's agency or the customer service department of the relevant secretariat.