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FAQ
What is the procedure in the event that the cadastral decision of the land granted by the "Sakani" platform does not appear?
In order to be able to serve you better, please provide us with the following data: a copy of the contract, plan number, plot and coordinates, and if the application is sent from the "sakani" platform, it does not require the issuance of a survey decision in my country, but when applying through the client, it is required to issue a survey decision through the "balady" platform.
FAQ
Can the license activity be modified?
Yes, the activity can be modified through the service (Modification of a Temporary License for a Mobile Store Outlet).
FAQ
What is a transaction inquiry service?
It is a service that enables beneficiaries to inquire about the administrative communication transactions that exist in the correspondence system at the level of the ministry and the secretariats that follow the ministry through linking with the central administrative communication system in the ministry (correspondence).
FAQ
How can I benefit from the transaction inquiry service?
You can inquire about a transaction through the Balady website, the mobile application (Balady), or by contacting the call center employee at 199040.
FAQ
Can I query any transaction?
The beneficiary can inquire about any transaction received by the Ministry or one of the trusts affiliated with the Ministry.
FAQ
How can I apply for a municipal service request?
Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.
FAQ
Is there a fee for applying for the municipal service?
There may be fees for some classifications of municipal service applications, which are defined by the responsible employee in the concerned department, as the application will be canceled if the fees are not paid on time.
FAQ
How can I know the status of a sent application?
The system periodically sends text messages about the status of the application to the applicant, whereby he is notified of the status of the application and the details and data of processing or modifications, if available.
FAQ
What are the available channels for submitting a complaint?
1. Balady application.
2. Balady website.
3. Call Center 199040.
4. Social media channels.
5. WhatsApp (0548368888 – 0126149779).
2. Balady website.
3. Call Center 199040.
4. Social media channels.
5. WhatsApp (0548368888 – 0126149779).
FAQ
What are the steps to submit a complaint?
1. Login to the baladi app / baladi portal.
2. Choose the communications service, then select the type of communication.
3. Locate and confirm the communication.
4. Determine the appropriate classification (lighting - roads and sidewalks).
5. Enter the communication description.
6. Attach one or more photos showing the current situation.
7. Acknowledgment of the validity of the data and then sending the communication.
8. Receipt of a message with the communication number.
2. Choose the communications service, then select the type of communication.
3. Locate and confirm the communication.
4. Determine the appropriate classification (lighting - roads and sidewalks).
5. Enter the communication description.
6. Attach one or more photos showing the current situation.
7. Acknowledgment of the validity of the data and then sending the communication.
8. Receipt of a message with the communication number.
