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The beneficiary can inquire about any transaction received by the Ministry or one of the trusts affiliated with the Ministry.

Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.

There may be fees for some classifications of municipal service applications, which are defined by the responsible employee in the concerned department, as the application will be canceled if the fees are not paid on time.

The system periodically sends text messages about the status of the application to the applicant, whereby he is notified of the status of the application and the details and data of processing or modifications, if available.

1. Balady application.
2. Balady website.
3. Call Center 199040.
4. Social media channels.
5. WhatsApp (0548368888 – 0126149779).

1. Login to the baladi app / baladi portal.
2. Choose the communications service, then select the type of communication.
3. Locate and confirm the communication.
4. Determine the appropriate classification (lighting - roads and sidewalks).
5. Enter the communication description.
6. Attach one or more photos showing the current situation.
7. Acknowledgment of the validity of the data and then sending the communication.
8. Receipt of a message with the communication number.

The availability of sufficient justifications that necessitate the submission of the communication, with the need for accuracy and validity of the data, especially the location of the communication, and the classification corresponding to the monitored case contributes to resolving deficiencies effectively and quickly.

It is a service that allows citizens to submit a request to issue a building permit and follow up on all application cases through the online portal of the Baladi platform, interact with the applicant via SMS at all stages of issuing the permit and print the permit electronically.

It is necessary to apply for the electronic municipal authorization and the authorization to the establishment number 700 of the government agency, and then apply by the delegate (delegate for a facility) to the establishment number 700 of the government agency and send the application to the engineering office and complete the application procedures.

In the event that there is a cadastral decision sourced from my country, the application is made on Baladi Services > Construction Permits Services > Issuing a Building Permit Service > Selecting the cadastral decision to apply for > Fill in the required data and send a request to a classified engineering office.